FAQ

FAQ

Shopping FAQs

1) Why choose our store?

We’re a factory‑level wholesale supplier specializing in empty disposable vape pens, 510 cartridges, 510 batteries, glass jars, OEM/ODM devices, and related packaging. Over 10 years in the vaping hardware line gives you:

  • Stable quality + factory‑direct pricing.
    Streamlined production, strict QC, and lower middle‑man markups.

  • Fast delivery from USA / UK / EU warehouses.
    U.S. buyers can often receive stock within 2–5 days, avoiding out‑of‑stock problems and keeping your customers satisfied.

  • Early access to new brands and models.
    We bring new hardware to market quickly—first to market, first to sell.

  • Long‑term partnership focus.
    Lower after‑sales issues, very low failure rate; we design and upgrade based on stable devices, supported by a technical team. Many customers stay with us for years because working with us feels safe and simple.

Important reminder: we sell empty hardware and packaging only—no cannabis oil, no THC, no nicotine products.

2) Bulk discount / larger orders

Yes—larger quantities usually qualify for better pricing.

To get a quote:

  • Tell us the exact product(s) you want.

  • Provide the quantity for each.

Our Sales team will reply with a quotation. Larger orders can also reduce your per‑unit shipping cost when we optimize carton sizes and carriers.

3) Quality control in our factory

We follow a 6‑step QC process to ensure only high‑quality products ship:

  1. Raw materials QC

  2. In‑process QC patrol

  3. Line QC

  4. Aging test QC — batteries go through 24 hours of aging

  5. Final product QC

  6. Output QC before shipping

This helps keep defects extremely low and supports reliable OEM/ODM builds.

Payment FAQs

1) Do you provide an invoice?

Yes. After your order is placed and payment clears, an invoice is emailed to you.

2) What payment methods do you support?

Common options we accept:

  • Credit card

  • Wire transfer

  • PayPal

  • Apple Pay

  • Western Union

  • MoneyGram

  • Bitcoin

  • Cash App

  • Cash in CA

If you need another method or have a special request, contact Sales for assistance.

Shipping FAQs

1) When will I receive items after placing an order?

  • USA / UK / EU warehouse stock: typically 2–5 days delivery after shipment.

  • Custom or OEM orders: delivery varies by production and confirmation; contact us for details.

2) Do you ship to my country? How much is shipping?

  • We ship worldwide.

  • Shipping cost varies by weight, carton size, destination, and speed.

  • We’ll suggest the most cost‑effective method based on your needs, aiming for fast and secure delivery.

3) Is shipping included in the product price?

Shipping is not always included in the product price. It depends on the product, shipping method, and promotion. We’ll confirm shipping fees or options after you provide order details.

4) How will I know if my items have shipped?

  • You’ll receive a notification email once your order is dispatched.

  • Tracking number is usually available within 24 hours of dispatch and updated on your account or via the carrier’s site.

5) How do I track my order?

Use the tracking number we provide to check delivery status directly on the carrier’s website.

6) Why might a tracking number not work right away?

Possible reasons:

  • Carrier has not updated the info yet.

  • Tracking code is entered incorrectly.

  • Package was delivered earlier and history expired.

  • Some carriers remove older tracking history.

If it doesn’t work after 1–2 business days, contact Customer Service with your order number. We’ll follow up with the carrier for you.

7) Who pays customs duties or handles customs issues?

  • Buyer is responsible for customs duties, clearance, and related costs in the destination country or region.

  • If items are detained, the buyer is responsible for customs clearance.

  • If a package cannot be cleared or is seized, contact us first—we’ll investigate with the shipping company, but the buyer remains responsible for customs outcomes.

8) How long until my order is sent out after payment clears?

Typical handling time can vary. For many stock orders, we aim to ship quickly; during some situations or depending on stock, handling may take up to a few business days. Contact us if you need a tighter timeline.

After Sales FAQs

1) How can I cancel an order before or after payment?

Before payment:
If you haven’t paid, no action is needed to cancel—orders are not processed until payment is received. If an unpaid order is old, pricing or availability may change; it’s usually cleaner to submit a new order when ready.

After payment:

  • Contact Customer Service as soon as possible.

  • If the package is not yet shipped, we may be able to modify or cancel the order depending on status.

  • Once shipped, cancellation is usually not possible; accept the package and follow return or warranty instructions if applicable.

For changes such as adding items, we may be able to adjust the order without canceling, depending on processing stage.

2) How do I return or exchange purchased items?

Before returning, contact After Sales Service and provide:

  • Order number

  • Reason for return or exchange

  • Photos showing the issue

  • Requested replacement item details

  • Your shipping address and phone number

Key points:

  • Returns usually require prior approval and an RMA number.

  • Items must be in original condition to qualify.

  • Process begins within a set time window after delivery; contact us to confirm exact timing for your order and situation.

Approved returns or exchanges are handled based on the condition of items and the specific issue; we’ll guide you through next steps after verification.

3) Under what circumstances are returns or exchanges accepted?

We focus on hardware quality issues or mis‑shipments. Examples:

  • Defective or materially damaged items

  • Incorrect item shipped compared to your order

We do not accept returns for reasons unrelated to defects or shipping errors, especially if items are used, damaged by the buyer, or missing original packaging. Exact criteria are confirmed case by case after you submit photos and details.

Need help or a fast quote?

Contact Sales with your product links or names, quantities, and shipping ZIP or destination. We’ll provide the quickest quote, stock status, and shipping plan.